Patient Advice & Liaison Service (PALS)

• How do I contact the PALS Team?
• PALS Service Opening Hours
• Comments, Complaints and Compliments Leaflet

The Patient Advice and Liaison Service, known as PALS is part of the Government's commitment to ensuring that the NHS listens to patients and uses their voice to develop services which work in the best way for those who use them.

The PALS is one of the services Ashton, Leigh and Wigan PCT NHS Trust offers to help patients tell us of their experiences so that we can learn from you to change and improve the services we provide to best meet your needs.

If matters are not satisfactorily resolved then the PALS Service can advise on making a formal complaint, on where to seek specialist advice or independant advocacy.

PALS is here to help you, particularly with any difficulties you may have with services provided by:

• Family Doctors (GPs), Dentists, Opticians and Pharmacists
• The Primary Care Trust itself
• Refer you to a specific local and national based support agencies including self-help groups and other information providers

How do I contact the PALS Team?

Primary Care eg GPs / Dentists / Opticians / Pharmacies

PALS
Tel:  01942-482956
Fax:  01942 482844
Email:  Complaints@alwpct.nhs.uk

Or write to us at:

The PALS Team
NHS ALW 
Wigan Life Centre
College Avenue
Wigan
WN1 1NJ

Opening Hours:

Monday - Friday 9.00 am - 4.00 pm
(an answer phone is available outside these hours)

Information can be made available in audio cassette, braille, language versions or large print by ringing the number above.

• For WWL Hosital PALS - Wrightington, Wigan and Leigh NHS Foundations Trust (Hospital)
• For ALW Community Healthcare PALS - Ashton, Leigh and Wigan Community Healthcare